New and sexy may be cool, but don’t forget the basics

Don't get caught up in new and sexy, often your customer just wants to to get the regular stuff done

Convenience still requires attention

Convenience still requires attention

One size does not fit all – learn to adapt

Understand the real value that you are offering

#ReadABook Day!

If you want to radically change your life, read a book

You Don’t Need To Be Flashy To Change The World

Everyone wants to be the next unicorn, the next Uber, Facebook, AirBnB - but you don't need to be flashy to change the world

Congruency and Customer Expectations – Make it Easy

You could be forgiven for thinking this is an Apple Store, but it's not.

Happy Father’s Day

Happy Father's Day to all the dads out there, it is truly one of the most wonderous joys in the world There are few things more rewarding in life than being a father. Treasure it, cherish the time you have with them, include their mother and just be in the moment. Before too long, they...

Know Your Market and When a Bargain Isn’t a Bargain

When I travel, which is frequently, I do enjoy price checking the "Duty Free"

Service Matters Just As Much as Loyalty

Flying out from Brisbane to Ho Chi Minh this evening with Singapore Airlines, unfortunately the Singapore Airlines lounge was not yet open. Thankfully, due to my Platinum status with Virgin Velocity, I was able to access the Air New Zealand lounge with a nice word and a quick explanation, "Hey, I know I'm supposed to...